Frequently Asked Questions

Does the price of your fires and fireplaces include VAT?

Yes all prices listed on our website are inclusive of VAT.

Does the price of your fires include flue materials?

Where applicable, we include all standard flue sets in the price advertised on the website, any deviation from standard flue sets will be chargeable and you should have your Gas Safe Engineer work out your flue run before ordering. (This is for balanced flue fires only)

What is the cost of delivery of your fires and fireplaces?

Delivery is free of charge on the majority of our products. There may be a delivery charge to some remote postcodes. To see if this applies to you please see the delivery chart shown on the delivery page. There may also be a delivery charge for some of the larger products on the site, which you will be made aware of when we process your order.

Do you deliver outside of the UK?

All prices on our website include delivery to mainland UK. We do deliver to the Isle of Wight, Highland Mainlands and the Scottish Islands, however, there are additional delivery charges to these areas.

How quickly do you send your products out?

All our fires are made to order especially for you here in the UK. This means that delivery times can vary from product to product. If you want to find out how quickly we can get a product delivered to you, please email us at

Can you arrange installation or do you have a fitting service?

Not at this stage, however, please go to our installation page to see links to the Gas safe website which allows you to find qualified fitters in your area.

Is your payment section secure to use my credit or debit card on?

Yes, we use Sage Pay, which adheres to the most stringent levels of fraud screening, ensuring that your details remain secure throughout the transaction process.

I don't like entering my credit card details directly on the internet. How can I pay for the product I want?

Please ring Brilliant Fires on 01625 879718 and we will process your order over the phone, our office is open from 09:30am to 5pm Monday to Friday. We do however accept cheque's or Bank transfers. So if you would like to send us a cheque or carry out a Bank Transfer please email us at the following email address and we will email you the details of how to do this.

Can I have my fire shipped to another address other than my home?

No, for security reasons we will only ship to the card registered address. This is a precautionary measure we´ve had to implement to protect our customers. Unfortunately fraudulent use of credit cards continues to exist and this is one of the ways we try and ensure that no one is using your card illegally.