Good as New Fires - Warranty Information

All Good as New fires are fully refurbished in our factory on the same production lines on which the new products are made. They are scrutinised by the production manager and each fire is completely stripped down, checked, re-polished and any non-serviceable components replaced with new. They really are refurbished to a “Good as New” standard and come with a 3 months parts guarantee.

The refurbish standard is so high that we are happy to offer a 7 day money-back guarantee if you are not fully satisfied with the quality of the appliance. Simply contact us on goodasnew@brilliantfires.co.uk and we will arrange collection of the appliance which must be unused and in its original packaging.

The 3 months parts guarantee applies from the date of purchase. We undertake to send you a replacement part should a component fail within the guarantee period. Simply return the part to us (carriage paid) quoting your invoice number and the nature of the fault and we will dispatch a replacement part within three working days, free of charge on a “Next Working Day” courier service. The guarantee is for parts only, labour charges are not included. Your statutory rights are not affected.

All gas appliances must be installed in accordance with the manufacturer’s instructions by a registered Gas Safe Engineer. To find a Gas Safe Engineer in your area, simply go to www.gassaferegister.co.uk and enter your postcode.