Cancellations and Returns

Mail order, telephone and internet sales to individuals (not businesses) are covered by the Consumer Contracts Regulations 2014, which protect you by providing a 14 working day cooling off period from the day after the product has been delivered.

You have the option to cancel any order between the time of placing it and 14 working days after delivery. Cancellations must be in writing by post or by email to cancellations@brilliantfires.co.uk (not to ANY other email address) and quoting the Order Number.

Under the Consumer Contracts Regulations 2014 you have the right to receive a refund within 14 working days of cancellation. We normally pay refunds within 7 days of cancellation or the goods being returned safely (whichever is the latter).

You are advised to retain the packaging. You will find it difficult to return the item without appropriate packaging. The goods must not have been fitted, installed or used in any way. The goods must be unmarked and free from blemishes of any kind, and you must return them in a saleable condition. The cost of returning the item to us is your responsibility.