As a manufacturer of gas and electric fires for over 30 years, Brilliant Fires has thousands of it's fireplaces in people's homes all over the country. We understand that from time to time, our customers may need to replace a part in their fire.
We're in the process of adding all our spare parts to our website, so you can order them online. In the meantime, if you require spare parts for your fire please call our technical helpline and order by phone on 01254 682384 (lines are open from 9am - 5pm Monday to Friday) or email us at firstname.lastname@example.org
When ordering your spare parts you’ll need the following information from your fire so we an determine which parts are suitable.
You should have also had a Gas Safe engineer to come and assess your appliance and give you a diagnosis.