Terms & Conditions of Sale

Brilliant Fires Ltd
Unit 7 Rupert Park,
London Road South,
Poynton, SK12 1PQ,
United Kingdom
Company Number: 09450946

Last updated: 11 August 2025

1. Introduction

These Terms and Conditions (“Terms”) apply to all orders placed with Brilliant Fires Ltd (“we”, “us”, “our”). Please read them carefully before ordering. By placing an order, you agree to be bound by these Terms.

2. Product Information

We provide product information in good faith as a guide. Specifications, dimensions, and images are approximate and may change without notice. Please confirm any specific details before ordering. We strive for accuracy but errors and omissions are possible.

3. Ordering and Payment

  • When you place an order, you will receive an email confirming your purchase and invoice details.

  • Please check your order carefully. You have up to 12 hours after placing an order to request amendments.

  • We accept payment by cheque, debit card, or credit card. Cheques must clear before goods are released.

  • Ownership of goods remains with us until full payment is received.

4. Delivery and Shipping

  • We deliver to addresses within the United Kingdom. Delivery to Ireland and Northern Ireland is available for selected products only and must be confirmed prior to ordering.

  • Delivery costs vary depending on product size, weight, and destination. Most mainland UK orders qualify for free standard delivery, except for certain Highland postcodes where a subsidised charge applies.

  • Two-man delivery is available for selected fireplaces at an additional charge, indicated by the two-man delivery logo on the product page.

  • Delivery times are typically 5–10 working days for in-stock items, up to six weeks for special orders. We will inform you of any delays or longer lead times.

  • The driver will assist with moving the goods to the nearest accessible point but cannot move items over gravel, narrow openings, or steps. Please arrange assistance if needed.

  • Please inspect goods on delivery. For pallet deliveries, the driver may wait up to 15 minutes while you unpack. Report any damage to the driver on the delivery note and notify us within 48 hours.

  • If you are unavailable for palletised delivery at the booked time, re-delivery charges may apply. For smaller parcels, couriers will leave instructions for collection or re-arrangement.

5. Installation

It is your responsibility to select a product suitable for your needs and to ensure installation complies with current Building Regulations and Wiring Regulations. We recommend using qualified professionals for installation. We do not accept liability for installation issues.

6. Warranty

We provide a 2-year parts-only guarantee (subject to annual servicing) covering manufacturing defects. Labour and installation costs are not included. Full warranty details are available on our Warranty Information page.

7. Returns and Cancellations

  • Orders placed by consumers are subject to a 14-working-day cooling-off period from receipt of goods under Consumer Contracts Regulations 2014.

  • To cancel, please notify us in writing by email to info@brilliantfires.co.uk quoting your Order Number.

  • Goods must be returned unused, uninstalled, and in a saleable condition with original packaging. Return costs are your responsibility.

  • Refunds will be issued within 7 days of receiving cancelled goods or cancellation notice, whichever is later.

  • If you cancel after dispatch, return delivery costs will be charged.

8. Liability and Costs

We are not liable for any indirect or consequential losses, including costs from delivery delays, rebooking installers, or loss of earnings. We recommend not booking installation until goods have been received.

9. Offers and Voucher Codes

All offers and voucher codes are non-transferable and cannot be combined unless explicitly stated. Voucher codes have expiry dates and are for single use only by the person they are issued to.

10. Privacy and Security

We protect your personal data in accordance with applicable data protection laws. We do not store credit or debit card details. Payment information is transmitted securely via SSL encryption. Please see our Privacy Policy for full details.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.